4 Essential Tips for Order Management
With an increase in the need for online food ordering services, order management requires significant attention. A poorly functioning food delivery service can damage your brand image severely. If not streamlined, the process of order management can be overwhelming for restaurant owners.
As restaurant sales grow, channels multiply, and potential obstacles may arise. You can now get rid of the bottlenecks in receiving, tracking and completing orders through proper management. Here are some essential tips to help you improve order management for your online restaurant.
Clear Communication
Even though ordering through phone is common—it can still be inefficient if customers place incorrect orders or your staff records them inaccurately. Train your staff to appropriately interpret online orders.
As online ordering becomes the most preferred mode of food delivery, customers will choose the service that best meets their requirements. Your website should collect all orders placed through the online order service.
The efficient use of technology can potentially improve order management and customer experience. Therefore, the website should also invest in SEO to attract more online customers.
Online Menu
Create an online menu that is concise, crisp and conveys all the important information to the customer. Upload the menu on your website as restaurants receive most delivery orders online.
Most importantly, have a stellar landing page to handle all your online orders that compel customers to click on the button that says ‘Order now’. Create an outstanding landing page if you do not have one.
Disperse Orders and Track Deliveries Digitally
Always ask for the customer’s contact number and e-mail while they are placing an order on your website. Use this contact information to inform them when the order is dispatched. Assign orders to riders and make sure there’s accountability for the entire delivery process.
Use mobile apps to keep track of the driver’s performance and the route they are on. This will help you note the approximate time it will take for the rider to deliver. This will also help you categorize customers according to their order data to remember them next time they place an order through your website.
Create an online food delivery service for your restaurant. With an online food ordering platform like ours, you can step up your restaurant service. To learn more about our offers give us a call today!




